Keep your engine running 24/7

What We Do

We can tailor a solution that will work for you…

Inbound

  • Customer service
  • Order taking
  • Payment processing
  • Sales (cold & warm)
  • Appointment setting
  • Service calls
  • Technical support / problem solving
  • Messaging service/ answering service
  • Paging

How Does it work?

Datacall Communications, located near Wollongong, NSW, answers your calls with a live professional operator, with English as their first language, 24 hours a day, every day of the year in your Business or preferred name through the diversion of your office number to our allocated INDIAL number.

Our customised software ensures that your incoming calls are identified as your company, answered promptly and handled accurately. Using call divert, you can divert phones if they are busy, not answered in a certain number of rings, or all the time. Details of messages are tailored according to your instructions and scripted guidelines.

We dispatch your calls and messages by pager, sms text to mobile, email, direct transferring, voice mail or email reporting. Contact lists, escalations and booked message dispatch are a part of our automated message delivery.

Sole Trader

We know how hard it can be running your own business when there is just ONE of you. That’s why we exist. To be the engine room and back end to your professional services.

  • Don’t miss potential new clients.
  • Don’t let down existing clients.
  • Don’t let after hour calls stress you to the max!

Small Business

We know how hard it can be running your own business when you are growing your team and your business offer. That’s why we exist. To be the engine room and back end to your professional services and products.

  • Can’t afford full time front desk resources?
  • Growing too quickly to handle your call volume?
  • Worried about handling all the extra details and after hour calls?
package

Customise your business needs with our flexible packages below and grow at your pace. With 20 years experience in the field, we have made it our business to see you succeed

Medium Business

We know how hard it can when you reach the medium enterprise level of business. That’s why we exist. To be the engine room and back end to your professional services.

  • Need a variety of professional data services to handle your vision?
  • Worried about handling all the extra after hour calls once your day to day team have gone home?
  • Ready to expand into a global market or new sector?

Large Corporate

We know how hard it can be managing the complexities of a large integrated organisation. That’s why we exist. To be the engine room and back end to your professional services and products, so you can focus on what you do best.

  • Need a niche service to effectively manage all your data needs?
  • Need a professional team to bolt on to your existing corporate structure?
  • Looking for ways to save money without sacrificing quality, brand and cultural identity?

Industry We Serve

  • Television networks
  • Poker machine repairers
  • Nursing homes
  • Fuel pump repairs
  • Boom gate repairs
  • Parcel delivery
  • Heavy vehicle repairs
  • Hydraulic hose repairs
  • Real estate offices
  • Funeral homes
  • Supermarkets
  • Garbage removal companies
  • Tour companies
  • Medical and psychologists
  • IT support
  • Mining industry
  • Office supplies
  • Trade supplies
  • Advertising signage
  • Legal offices
  • Banking industry
  • Shire councils
  • Security companies
  • Elevator repairs
  • Architects
  • Glass repairs
  • Fire alarms
  • Electrical contractors
  • Air conditioner repairs
  • Landscape gardeners
  • Shed builders
  • Cabinet makers

Whats Available?

  • Incoming Calls and emails
  • Fixed line 24/7 call response
  • Customise answer script
  • After hrs business management
  • Reception duties and Bookings/Appointments

Contact us today for a FREE QUOTE

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