"call center services for little to big business"
Rowan Begg recently purchased Datacall, which was a subsidiary of Illawarra Communications.
Rowan has qualifications in agriculture and has owned several businesses in the past.
He brings a wealth of experience in all aspects of management and marketing and particularly enjoys working with the Datacall team.
He can also amuse you with travel stories from the 80’s when he worked cattle in Australia’s top end and also Alaska’s grizzly bear country.
“it always rains after a dry spell …”
Data Call Family
Inbound Call Centre, Datacall Communications Pty Ltd
Running a business is never easy in this competitive world. Improving customer service is the primary focus for client retention and repeat business. It is important to never let your customers down, which is why companies look to call centre outsourcing with Datacall.
We have phone services available for every size company, from large corporations, independent professionals, small business, tradesmen, health professionals, shire councils or any profession that needs additional customer service support.
The call services range from 24/7/365 support or as needed phone support. Our flexibility allows us to support you and your business needs, and we become an extension of your business.
Account features, customised to your needs.
This allows you to set up the exact parameters of the call. How we answer in your business name, how we can then forward the information that you’ve asked us to collect whether it be via email, phone call, SMS text or pager.
We can work with a roster you supply, either nationally or state by state, so that the message goes to the person on call every time. We can work with call escalation, so at 3am we call back an unanswered phone number or progress onto the next person on your roster. You provide the list of on-call personnel and the guidelines and we’ll do the rest. You enjoy your evening or weekend.
For tour operators, we can take the enquiry, the booking, the payment and organise the pick-up point at a fraction of the cost of employing a secretary.
Live operators– 24 hours a day
Our business never stops. We are ready to take your calls 24 hours a day, 7 days a week, every week of the year.
Your callers are guaranteed to reach a live Australian operator no matter what time of day it is. Calls are answered on the first ring 90% of the time by someone with English as their first language.
So therefore, your business never stops, we keep the engine running….
Complete messaging solutions
We utilise SMS, cloud based messaging, email and paging services, depending on the needs and requirements of your business.
We have automated systems that send messages as per your instructions, or we call you live.
We can directly access your website to relay information on forms you already use, be it booking facilities or diary updating.
We fit in with your existing system, at a fraction of the cost of employing someone.
Meet our team
I’m a wife and I have 3 amazing boys.
I loving spending time with family and friends.
I really enjoy meeting friends for coffee or wine depending on the time of day.
I love my job and the people I get to know and build a rapport with.
“Live everyday like it is your last and make the most of every opportunity.”
I have been lucky enough to be Datacall’s Call centre manager for over 13years.
I love my job it gives me the opportunity to meet all of our amazing clients.
Travelling and Reading are my favorite go to hobbies.
“Smile while you still have teeth”
I have worked with the company for over 10 years and have shared many amazing memories along the way and because of that I still enjoy my job 10 years on.
“Kindness doesn’t cost a thing sprinkle it everywhere”
I have happily worked at Datacall for 10 years.
The best part about working at Datacall is the diverse nature of our customers and the friendly, family orientated atmosphere. The longevity of many of Datacalls employees is great and says a lot about Datacall as a company.
“Some days I amaze myself. Other days I put my keys in the fridge”
I have been an employee of Datacall for 12years.
It’s amazing place to work, very family oriented and my work colleges have become my family.
The clientele we work with are wonderful and I enjoy being a part of such a great team
“Leave no stone unturned”